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New Emergency Paging System Now In Place

06/26/2010 08:28

Thank you for continuing to utilize our professional services here at KNR IT Solutions, LLC!

We are always striving to provide our clients with the best services and support available anywahere.

In conjunction with this business model, we have implemented a NEW Emergency Pager System that will be monitored 24 hours a day, 7 days a week by our technicians.

If your website hosted by us, or your dedicated server provided by us, are offline for some unknown reason, you can now page our technicans and they will investigate the issue immediately!

To use the new system simply go to http://knritsolutions.info and follow the process described to determine if your site/server is actually offline or if maybe your internet provider is having an issue. There is also a link on the main Technical Support Portal directly under the Live Chat (which is also a new feature!) on the right menu bar.

This is a simple process and requires no technical knowledge. The process is outlined step-by-step for you so just follow the steps and you will know whether you need to submit an emergency page or a regular support ticket.

Please be sure you have registered a support system account before submitting any emergency page and please ONLY page us once. If you need to register an account you may do so at https://knritsolutions.com/knrit/acct/register.php

THIS SYSTEM IS FOR OUTAGES ONLY! For normal support please use the support portal at http://support.knritsolutions.com

Thank you for your continued support!

KNR IT Solutions Support Team

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